Feature Name #
Help
What this feature does / allows user to do #
Allows users to seek assistance by contacting support, viewing video guides, or submitting
diagnostic data to help troubleshoot issues.
Where this is located #
Home screen → Profile picture / Initials button (top right) → Help
How it works #
- User taps their profile in the top-right corner
- Selects the Help option
- Chooses a support type (contact support, video guides, or diagnostics)
Why it matters #
The Help feature ensures users can quickly resolve issues, access guidance, and keep workflows
moving without disruption. Easy access to support improves adoption, efficiency, and confidence
when using the application.
Use Cases #
- Getting assistance with app functionality or troubleshooting issues
- Watching video guides to learn how features work
- Submitting diagnostic information to resolve technical problems faster
The value to underwriting #
Reliable access to support and guidance helps ensure safety-related features are used correctly,
reducing risk and supporting consistent compliance across the workforce.
Best Practices #
- Encourage users to reference Help resources before issues escalate
- Promote video guides as a first step for learning new features
- Submit diagnostic data when prompted to speed up issue resolution
